Technology has changed the dynamics of how business is conducted and has also affected the ways people communicate with one another. This is especially true since the Internet has been integrated into the workplace.
The ability to link information systems has moved the business environment to the global environment. This capability is very powerful and most businesses have figured out how to harness this power and use it to gain a competitive advantage.
As a result some issues have arisen that businesses must pay close attention to. The integration of technology into business has impacted areas such as diversity, ethics and organizational structure.
Here are some ways these three areas have been affected by technology:
Technology developments such as e-mail, instant messaging, and online conferencing have increased in use and this affects the way people interact with one another. Today's professionals often communicate globally and far outside their local borders; this is all possible thanks to technology.
The global atmosphere is now presented with new business opportunities, such as outsourcing, making international business deals, exposing themselves to a larger customer base and employees do not even necessarily need to live in the same country as their bosses!
Since peoples across the globe can be working together daily, technology can be directly or indirectly attributed to diversity issues arise. Organizations must try to understand and relate to all their employees and customers, and employees must need to have tolerance for cultural differences and norms with one another.
This is also critical because communicating via technology also removes the “human element” in which people closely interact with one another. It is much easier to have misunderstandings and/or misconceptions when one cannot see expression and hear the connotation in one’s voice. It is of significant value for people to recognize and understand there may be issues due to communication through technology.
Ethics is another primary area that has been impacted by technology. As more and more technology is assimilated into workplaces, new ethical challenges have emerged that both employers and employees must face.
Business processes are primarily connected to information systems and various other forms of technology, and people using automation must act responsibly with the data they transmit as part of their daily tasks.
It is of significant value for employers to educate employees and develop policies for people to follow. Identity theft issues are rampant, as are worries about such things as deleting files and maintaining confidentiality. Since technology allows information to be transmitted so easily with the click of a button, it’s important to recognize these factors and place a priority on them.
While computers have increased efficiency and decreased man-hours, it also has presented new obstacles for organizations to adjust to universally. Unfortunately there are still those decision makers who keep their focus on profits and ways to increase revenues and don't consider how their technology related decisions impact other people.
Now that businesses can compete on the global level, the influence of technology is clearly present. Technology has heavily influenced the way business is conducted.
Technological architectures provide businesses with the opportunity to find previously undiscovered territory, and this is an ongoing process. It is not too uncommon to find new organizational structures emerging and those already in place experiencing rapid change.
Even small businesses, which previously were mostly confined to local markets, are now able to compete alongside the 'big dogs' in markets which were formally closed to them. This is primarily due to the inclusion of information systems as a part of their business processes.
Information systems have done a lot more than just expand local markets. They've also affected diversity, ethics and organizational structures. As a result businesses must learn to adapt and embrace these revolutionary changes in order to grow and maintain success.